Ticket Problems

Please email AfterDark for all of your ticketing queries or problems. Please DO NOT email the event, promoter or venue - as they will only forward your queries to our Customer Service Team. For the quickest response email us at:

We are here to help answer any ticketing issues you may have, as that is what we pride ourselves on.


Q:  I can’t login to your website – can you help?

AfterDark have done all they can to make sure that their website works on all computers and all Internet browsers.  Sometimes through circumstances beyond our control, our website maybe subjected to ‘localised problems’

We suggest trying a different Internet browser to see if this problem still occurs.  If it does we first ask you to restart your computer and if the problem still arises please contact us at payments@afterdark.co stating the problem you have and any screen shots - which can help us identify your issue.

Q: I’ve not received my RESET PASSWORD Email.

If you have not received your reset password email then please first check any junk or trash folders within your email program to ensure they are not in there.  If you can’t locate the email then please email us at payments@afterdark.co stating your name and email address.

Q:  I printed my ticket when I bought it and now I can’t locate it, what shall I do?

Your ticket belongs to you and has your name and email address associated with it.  If you have lost your ticket you can log back in to your account on our website here: https://afterdark.co/user where you can reprint your ticket(s)  Please remember that AfterDark, the venue and event promoter are not liable if your ticket has gotten in to someone else’s hands. Once a ticket is redeemed – it’s void and cannot be scanned again.

Q: I’ve purchased a ticket and it’s not showing in ‘My Tickets’ on the website.

Please make sure you’re using the correct details to access the right account on our website.  This will be the email address used when purchasing your event ticket(s).  If this is correct and you knowingly only have one account with us here at AfterDark, then please email payments@afterdark.co stating your name, email address and the name of the event which you have purchased the ticket for.

Q: How do I change the address on my order?

All AfterDark tickets are sent directly via E -mail once your purchase has been approved.  We do not send tickets via the postal service, so there is no need to change your address with us.

Q: How do I contact customer services?

If you have any questions or queries about tickets you have purchased with us – then please email payments@afterdark.co with your query,  your name, email address, the name of the event and any other relevant information to help us get you query answered as quickly as possible.

Our goal at AfterDark is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to events as quickly as possible.

1. AfterDark offers ‘Purchase Protection’ and can help you in the event a problem arises from a sale.

2. AfterDark does not store any card details at all and uses a 3rd party to take payments – who also do not collect or store any details about payments.

3. Please take a moment to read our Purchase Policy and understand your rights as a customer.

AfterDark pride themselves on providing excellent customer service in relation to all aspects of ticketing.  Whether it be ticketing queries, ticket problems or simply a question about ticketing for your event.

AfterDark representatives are always on hand to cater for your needs, taking the stresses and strains out of your ticketing needs – BIG or small.  

Our opening hours are Monday to Saturday 9am – 7pm. 

We aim to answer any query as soon as possible.

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